Instant Locksmiths Brisbane / Information
Returns & refunds
Returns, refunds and Australian Consumer Law information for locksmith services and supplied products.
Services and supplied goods
If there is a problem with work we performed or a product we supplied, contact us with your name, job date and details of the issue. We will assess the circumstances and explain the available remedy.
A change of mind alone does not automatically entitle you to a refund for completed services or goods supplied, but this does not limit any rights you have under Australian Consumer Law.
Your consumer guarantees
Under Australian Consumer Law, services must be provided with due care and skill, be fit for a purpose you made known, and be supplied within a reasonable time when no time is agreed. Goods come with guarantees including acceptable quality and fitness for disclosed purpose.
If a service has a major problem, you may be entitled to cancel it and obtain a refund for the unused portion, or compensation for the difference in value. For a non-major problem, you may be entitled to have it remedied within a reasonable time. For goods with a major failure, you can generally choose a refund or replacement; other failures may be repaired within a reasonable time. These rights cannot be excluded by this policy.
How to request a remedy
Email admin@instantlocksmiths.com or call +61 7 2116 0018 with a description of the issue and any invoice or proof of purchase you have. We may need to inspect the lock, hardware or work to assess the issue. We will discuss next steps with you.